Debating Strategic Career Management with Devora Zack and John Goodman on Wealthy Radio (10/16/12)
Devora Zack’s newest book is Managing for People Who Hate Managing. Zack is a leadership consultant with an MBA from Cornell and BA from Penn. She has over 100 well-known clients and speaks internationally at dozens of events annually.
Devora says, “If you manage other people – formally or informally – and it drives you nuts, this book is for you! It is chockfull of useful, customized tips to match your own fabulous personality. The book kicks off with a brand new personality assessment and offers a plethora of field-tested techniques to catapult you into a whole new realm of success and satisfaction. You’ll learn how to maximize your natural strengths while also learning how to ‘flex your style’ to best motivate and inspire others.”
Devora is joining us on Wealthy Radio to debate Management Practices.
Listen to Devora’s advice on dealing with bad managers!
Mr. Goodman has managed more than 1,000 separate customer service studies, including TARP’s White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA. He has taught service quality and service reengineering courses at Wharton Business School’s executive education program. He has appeared on “Good Morning America”, the ABC Evening News, the Discovery Channel and as a panelist on the PBS show, “The Editors.”
Strategic Customer Service is his latest book; and, he is joining us on Wealthy Radio to discuss Customer Service for Success.
What drives you nuts about customer service? Listen to John Goodman’s hilarious insights!